TERMS & CONDITIONS

Last updated: 30/09/2026

Please read these terms carefully before booking. By booking a consultation or treatment, buying a gift voucher or package, or using our website, you agree to these terms. If anything is unclear, please ask us before you book.

1. About us

LG Medical is a medical aesthetics clinic run by Leona Paget, a sole trader trading as LG Medical Aesthetics ("we", "us", "our"). In these terms, "you" means the client or website user.

2. Our treatments

We offer non-surgical medical aesthetic treatments, including anti-wrinkle injections, dermal fillers, skin boosters and skin treatments. Full details and prices are on our website and can be confirmed at your consultation.

Every client is different. Treatment outcomes depend on things like your age, skin, lifestyle, medical history and how your body responds. We cannot guarantee a particular result. We will always give you an honest view of what is realistic.

3. Consultations, eligibility and consent

You must be 18 or over to receive any treatment. We may ask for photo ID.
Every new client, and every new treatment, starts with a consultation. We will talk through your goals, medical history, the risks and side effects, the alternatives (including having no treatment), costs and aftercare.
You must give us complete and accurate information about your health, medications, allergies, pregnancy or breastfeeding, and previous treatments. Keeping information back could put your safety at risk, and we will not be responsible for problems caused by it.
Please tell us about any change in your health before each appointment.
Anti-wrinkle injections are prescription only medicines. They can only be given after a face to face assessment by a qualified prescriber, who is: Leona Paget, an independent nurse prescriber. A prescription is never guaranteed.
You will be asked to sign a consent form before treatment. We may offer a cooling off period between consultation and treatment, and for some treatments we will insist on one.
We may decline or postpone treatment if we believe it is unsafe or unsuitable, or unlikely to give you the result you want. If we decline before treatment for clinical reasons, we will refund your deposit.
We may refuse treatment if you appear to be under the influence of alcohol or drugs.

4. Booking and deposits

You can book through our website using Aesthetic Nurser Software or by contacting us directly.
A £40 deposit is required to secure every appointment. It is paid online when you book. The deposit is taken off the price of your treatment on the day.
Your booking is confirmed once the deposit has been paid and you have received a confirmation email or message.
Please check your confirmation carefully and let us know straight away if anything is wrong.

5. Cancellations, changes and missed appointments

If you need to cancel your appointment and have paid a deposit:

48 hours or more before your appointment: your deposit will be moved to a new appointment
Less than 48 hours before your appointment: no refund of deposit
You do not turn up (a "no show"): no refund and full payment upfront for future bookings.

We keep the deposit because a late cancellation leaves a slot we usually cannot fill. We will always consider genuine emergencies with understanding, at our discretion.

Late arrival

Please arrive on time. If you are more than 10 minutes late, we may need to shorten your treatment or rearrange it so that other clients are not affected. If we have to rearrange, this counts as a late cancellation and the deposit is kept.

If we need to cancel

Occasionally we may need to cancel or move your appointment, for example because of illness or an emergency. We will give you as much notice as possible and offer another date or a full refund of your deposit. We will not be responsible for any other costs, such as travel.

6. Payment and prices

The balance is paid in full at the end of your appointment, by bank transfer or cash.
All prices on our website are in pounds sterling and include every unavoidable charge. We are not VAT registered.
The final price will be confirmed at your consultation before any treatment begins. It may differ from the "from" price on the website, for example if more product is needed. We will never add to the price without your agreement.
We may change our prices from time to time. Any change will not affect appointments or packages you have already paid for.

7. Aftercare, reviews and complications

You will be given written aftercare advice. Following it is important for your safety and results.
Anti-wrinkle injections: your treatment includes a free review at 2 weeks. If needed, a top-up is included at no extra cost when it takes place within 14 days of your first treatment. After that, extra treatment is charged at our standard rates.
Please contact us straight away if you have any concerns after treatment, including unusual pain, swelling, redness, changes in skin colour or changes in vision. If you think you have a medical emergency, call 999 or go to A&E. For urgent non-emergency advice when we cannot be reached, call NHS 24 on 111.
We will always see you as a priority if you have a concern or suspected complication, and we will not charge for managing a complication from treatment we carried out.

8. Refunds and your consumer rights

Because results vary from person to person, we do not give refunds because a client is unhappy with the result where the treatment was carried out with reasonable care and skill.
Refunds are not given for product that has been used, or for treatment that has already been carried out.
If you have concerns about your treatment, please contact us within 14 days so we can review it with you. Where appropriate, we may offer corrective treatment.
Nothing in these terms affects your legal rights. Under the Consumer Rights Act 2015, we must carry out our services with reasonable care and skill. If we do not, you may be entitled to have the service repeated or to a price reduction.

9. Packages, courses and gift vouchers

Treatment packages and courses

Packages must be used within 6 months of purchase and are for the person named only.
If you cannot continue a course for medical reasons, or we decide it is no longer suitable for you, we will refund the unused sessions. We will work this out as the package price, less the full standard price of the sessions already used.
If you change your mind part way through, we will be unable to refund you the value of the remaining treatments or to transfer to another patient or to transfer to another body part.

Gift vouchers

Gift vouchers are valid for 6 months from the date of purchase. The expiry date is shown on the voucher.
Vouchers cannot be exchanged for cash and are not refundable, except where the law requires.
Any voucher holder must go through a consultation and meet our eligibility rules. If a treatment is not suitable, the voucher can be used for a different treatment.
Please treat vouchers like cash. We cannot replace lost vouchers

10. Photographs and records

We take clinical photographs before and after treatment and keep confidential records. We will only use your photographs for marketing with your separate written consent. How we handle your information is explained in our Privacy Policy, which forms part of these terms.

11. Conduct in the clinic

We have a zero tolerance approach to abusive, threatening or discriminatory behaviour towards us. We may end an appointment and refuse future bookings if this happens.
For safety and privacy, children cannot be left unattended in the clinic.
Filming or recording during treatment is only allowed with our agreement.

12. Our liability to you

We will treat you with reasonable care and skill, following the standards of our professional body.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
We are not responsible for known side effects that were explained to you at consultation and happen even though treatment was carried out properly. We are also not responsible for problems caused by you not following aftercare advice or not telling us relevant medical information.
We are not responsible for losses that were not a foreseeable result of us breaking these terms, or for business losses.

13. Using our website

The information on our website is for general information only. It is not medical advice and does not replace a consultation.
All content on our website, including text, images and logos, belongs to LG Medical Aesthetics or is used with permission. You may not copy it for commercial use without our written permission.
We try to keep the website accurate and available, but we cannot guarantee it will always be error free or uninterrupted.
Links to other websites, such as our booking system or social media, are provided for convenience. We are not responsible for their content.

14. Complaints

Please refer to our complaints policy.

15. Changes to these terms

We may update these terms from time to time. The version that applies to you is the one on our website when you make your booking. Changes will not affect bookings or packages already paid for, unless the law requires it.

16. General

If any part of these terms is found to be unenforceable, the rest will still apply.
If we choose not to enforce any of these terms straight away, we can still enforce them later.
These terms are governed by the law of Scotland. Any dispute will be dealt with by the Scottish courts. If you live elsewhere in the UK, you may also be able to bring proceedings in the courts where you live.

17. Contact us

Email: Leonapaget1969@gmail.com

Post: 14 Meiklejohn Street, Causewayhead, Stirling, FK9 5HQ, Scotland, UK